Scaling High Touch Customer Experiences - Unleashing The Power Of Slack

Scale Tale by ZapScale organized a webinar on 8th June 2023 on the topic 'Scaling High Touch Customer Experiences - Unleashing The Power Of Slack'.

The webinar was hosted by ZapScale Co-Founder Mausmi Ambastha and the special guest was Smita Reddy - Director of Customer Success at Zluri (A SaaS management platform for IT teams).

Smita and Mausmi explored the various aspects of Zluri's communication practices and the impact it has had on customer satisfaction. Smita delved into key areas, highlighting the challenges faced by Zluri as they scaled their business and the innovative solutions they implemented to overcome these obstacles.

The main points of discussion were:

✅  The main channels of communication utilized by Zluri and how they leveraged these channels to engage with their customers effectively.

✅ The specific strategies and tactics that were implemented to streamline communication processes, enhance customer interactions, and ensure a seamless customer experience throughout the scaling journey. The attendees also got a chance to ask questions related to the topic from the panelists.

• Connect with Mausmi on LinkedIn
• Connect with Smita on LinkedIn
• Follow ZapScale to stay updated with the latest webinars on customer success.