How ZapScale Tracks Deep Customer Health for CS Teams | ZapScale Webinar

ZapScale organised a webinar on 12th December 2023 to discuss how can ZapScale help SaaS businesses to track deep customer health.

Customer health is an important measure for customer service teams. It helps us predict which customers are likely to grow, and which ones might churn, and allows us to better understand their needs to improve our product.

Kundan Sengupta, a Retention Specialist at ZapScale, hosted an informative webinar. He highlighted ZapScale's exclusive health score framework and discussed how their platform offers over 40 pre-built customer health KPIs. This comprehensive approach allows us to accurately assess the true state of our customers' health.

During the webinar, several key points were discussed:

1. How to effectively utilize ZapScale to gain immediate and clear visibility into the health of your customers from the first day of engagement.
2. How to align customer health metrics with specific business goals, enabling targeted actions for driving business success.
3. How to enable the identification of potential risks and opportunities within your customer base using advanced health metrics.

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For more information on this topic, feel free to contact our Retention Specialist Kundan Sengupta directly on LinkedIn

You can also set up a meeting with him using this link  👉 https://meetings.hubspot.com/ksengupta