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Efficient and insightful — ZapScale has been a great addition!
ZapScale has helped us boost our Customer Success efforts by giving us better insights and automating repetitive tasks.The health metrics and smart segmentation features are incredibly useful.
Jitendra Singh
Product Manager, Tagbox
Fantastic Team
Fantastic supportive team that really cares for their customers. Zapscale gives a nice overview of our customer base!
Matthew Presley
Customer Success Manager, Inven
Improved Decision-Making Accuracy, Data Visibility, and Automation
The platform streamlined reporting processes, reducing quarterly workloads, and standardized KPIs, enhancing productivity.
Shreekumar Nair
AVP - Customer Success, Xebo.ai
A Unified Platform For Tracking Key Customer Aspects
ZapScale provides a unified platform for tracking key aspects like features, health scores, issues, and commercial data, all in one place. Additionally, it has automated alerts for potential risks in client health, keeping us proactive.
Pankaj Amesar
Customer Success Manager, BrandIntelle
Saves me time and effort!
With ZapScale in place, I'm able to see exactly where each customer stands without scouring through a ton of data saving me time and effort.
Jijo Mulankattil
Customer Success Manager, AdIntelle
Invaluable Tool For Any Customer Success Team
ZapScale and team provide outstanding support, diligently addressing our needs and welcoming customization requests. Their personalized approach has enabled us to gain valuable insights that are specifically aligned with our requirements.
Malvika Sridhar
Customer Success Manager, SimpliSmart
Addresses Adoption Gaps And Optimizes Customer Journeys
With actionable insights into product usage, I can proactively address adoption gaps and optimize customer journeys. Automated nudges on critical red-line cases ensure timely interventions, reducing churn risk.
Gaurav Sinha
VP - Customer Success, SingleInterface
Seamless and Intuitive
We were looking for a customer success tool that integrates our data seamlessly and shows us valuable insights. ZapScale is intuitive and has helped our team to use their predictive analytics to track customer journeys and enhance our CS strategy.
Toshiba Thaldi
Director – Customer Success, PeopleStrong
Love it!
Customer Success metrics are our love language, and Zapscale speaks it fluently with great insights. They help us reduce churn like pros! nice overview of our customer base!
Eugene Kingsley
CS - Strategy and Ops, Zluri
ZapScale has been a game-changer!
ZapScale brings all usage data together, giving me a clear overview of my accounts. With segments and KPIs, I can tailor my work and quickly see the health of each account. Automated alerts keep me on top of critical issues, making me more proactive than ever before.
Deepak Bansal
CS Head, Spyne.ai
More features than you’ll ever need!
ZapScale offers more features than you'd ever think you'd need, making it highly versatile. The ability to customize fields and segments allows it to adapt to our specific needs seamlessly. The new HubSpot integration is going to be a game-changer.
Akash Saha
Customer Success Manager, Astra
Great Usage Insights!
ZapScale provided valuable insights into the frequency of account usage, enabling me to effectively monitor and maintain account health.
Anshuman Singh Chauhan
Customer Success Manager, Taggbox
Transformed by CS Strategy with ZapScale
With ZapScale, I've transformed my customer success strategy. It has helped us consolidate all our customer data and make it centrally available to everyone. Also, it has been fantastic working with the Zapscale, we love the collaboration and the sense of partnership that they bring to the table!
Bharath Jagannath
Associate Dir - CS Strategy & Ops, Zluri
Simplifies my customer success
ZapScale simplifies Customer Success management by tracking CSM tasks, delivering usage data and KPI insights, detecting customer issues through ticket and billing monitoring, providing instant sentiment analysis, and automating workflows to drive proactive success.
Prabha Kumari
Customer Success Manager, Spyne.ai
