How to fuel your CS journey with Data and Automation | ZapScale Webinar

This webinar was hosted by Kundan Sengupta, Upsell and Retention Specialist at ZapScale.

Gathering and analyzing customer data from various sources manually can be a daunting task, consuming time and effort. The prolonged process often leads to overlooking immediate priorities, leading towards a reactive Customer Success approach.

Recent studies highlight 'Administering Customer Health Checks' and 'Managing CS Operations' as the two primary challenges in Customer Success. In this webinar to go deeper into this research and explore how can we leveraging data and automation for building effective customer success strategies.

Key points of discussion:

✅ Anticipating customer issues proactively, averting complaints or churn

✅ Embracing data and automation for streamlined CS operations

✅ Strategies for prioritizing current customers, ensuring ongoing value for a     sustainable business

✅ Implementing standardized success playbooks with tailored alerts based on customer needs

✅ Identifying critical areas requiring automation for efficiency

If you’d like to get deeper into any of the topics discussed during the webinar, please feel free to book a 1-to-1 meeting with him by clicking on this link 👉 https://meetings.hubspot.com/ksengupta

Or reach out to Kundan directly via LinkedIn