Transform Your Startup with a Customer-Centric Mindset ft. Rick Adams

This webinar was organized by The CS Mentor (Ankit Aggarwal), and sponsored by ZapScale. The special guest was none other than Rick Adams. Rick is the founder and CEO of Practical CSM.

Practical CSM provides consultancy, training, and certification services for Customer Success professionals - helping them to become both more productive and more effective in their roles. Adams has over 25 years experience of working in the IT industry. Adams’ recent work includes developing and delivering a global certification program on customer success management for Cisco Systems Inc.

In this webinar, Ankit and Rick explored the benefits of a customer-centric mindset and provided practical strategies for integrating it into your startup culture.

✅ They covered the key principles and practices that startups can use to prioritize their customers and build long-term relationships with them

✅ There was a discussion on practical tips for understanding your customers' needs, aligning your team around customer success, and measuring the impact of your efforts.

• Connect with Rick on LinkedIn
• Connect with Ankit on LinkedIn
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