Make your Customer Success Better
Key features that make ZapScale the easiest customer success platform.
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Know your customer better
- Customer 360 view
- Health Analytics
- Account Segmentation
- Outcome Tracking
Run your CS ops better
- Email Campaigns
- Task management
- Success Playbook
- AI Assistant
Get better business insights
- Business Overview
- Prediction Alerts
- Trend Analytics
Know Your Customers
An eagle eye in a world full of fragmented data
- Get a unified view of all customer data with integrated data through various customer touch points from your product, CRM, tickets, feature requests, billing and invoicing, emails and customer comms.
- Pull in your customer data via native integrations, global API or upload.
- Create views by ARR, role, location or custom fields to uncover actionable customer & user insights with the most powerful analytics.
Automate Your CS
Strengthen Customer Relationships Through Personalized Communication
- Create hyper-personalized email campaigns with customer-specific data. Add NPS and CSAT surveys to capture user feedback.
- Segment customers by criteria like ACV, renewal date and real-time behaviour to send the right message at the right time. Use AI-assisted writing to craft compelling emails for each segment.
- Launch targeted campaigns from anywhere - Customer List, Playbooks or Success Plans, to ensure strategic engagement.
Get Better Business Insights
Create a customer command center
- Pivot to a customer-focused model by aligning around a centralized command center dashboard.
- Track business health, NRR, churn, product usage, and feature usage to spot business gaps.
- Unlock a new pipeline source and showcase the impact of CS on revenue growth with automatic Upsell and Renewal deal creation in the CRM.
Gaurav Sabharwal
Co-Founder, CEO
JOP
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
Bhanupratap Rana
Customer Success Manager
JOP
ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.
Simarjeet Singh
Software Test Engineer
Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.
Neeraj Singal
Chief Executive Officer
Taggbox
Zapscale is assisting our CSM team in managing customers effectively. We can measure the health, popular features, and overall performance of any account.
Sajal Mishra
Customer Success Manager
Taggbox
ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.
Sreeram Raj
Customer Success Manager
WeGoT Utility Solutions
ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.
Shanmuga Priya VS
Customer Success Manager
WEGoT Utility Solutions
The biggest benefit that we got from Zapscale is customer activity tracking. Before Zapscalewe use to drop of a few balls here and there, but now we have complete control over it, and this has helped us improve our customer experience.
Thooyavan Manivaasakar
Vice President Of Engineering
Survey2Connect
ZapScale is a great tool to build your CS strategy around. Over the past year of using it, we have discovered its immense value in efficiently managing our customer success efforts. It has proven to be a highly useful asset, empowering us to deliver exceptional support and ensure the success of our valued customers.
Tanya Gupta
Customer Success Executive
Survey2Connect
ZapScale has elevated our customer success to new heights through its in-depth customer visibility and thorough analysis of our customer data. Their support is impressively responsive, and we’ve always received prompt and highly effective solutions.
Purvasha Gupta
Customer Success Manager
Survey2Connect
ZapScale empowers Customer Success teams to efficiently oversee their portfolio. With ZapScale's intuitive dashboards, we can easily identify potential risks and opportunities, enabling us to provide proactive support for our valued customers.
Priyesh Ghamandi
VP, Product
XEBO.ai
We have been able to build our CS around ZapScale. Zapscale helps us to setup our process better for growth and faster fr our cs department.
Shreekumar Nair
Senior Customer Success Manager
XEBO.ai
ZapScale gives complete visibility on all of my customer profiles and activities. Having all the required information in a single click really helps to improve the overall engagement and gives the ability to drive a better CS strategy.
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