The Rise of AI in Customer Success ft. Lincoln Murphy

ZapScale in collaboration with Ankit Aggarwal (one of the top CS professionals from India) organized 'The CS Mentor Webinar' that featured the legendary Lincoln Murphy as a special guest. As customer success becomes an increasingly crucial function in today's business landscape, the role of artificial intelligence (AI) in this domain is rapidly expanding.

From predictive analytics to chatbots and virtual assistants, AI-powered tools are transforming the way customer success managers (CSMs) work, interact with customers, and deliver consistent value to their organizations.

Our special guest Lincoln Murphy answered compelling questions such as:

✅ What are some practical ways to incorporate AI into my day as a CSM?

✅ Is Prompt Engineering going to be a skill CSMs will need going forward?

✅ I'm scared that  AI is going to replace me as a CSM... should I be?

✅ As a CSM, I just use the tools I'm given; why am I responsible for learning these new AI systems? The webinar was attended by an audience from all across the globe and got the opportunity to ask questions from Lincoln himself during the webinar.

• Connect with Lincoln on LinkedIn
• Connect with Ankit on LinkedIn
• Follow ZapScale to stay updated with the latest webinars on customer success.