9 Hilarious Customer Success Memes of 2024

The life of a customer success leader is a rollercoaster. One minute you're celebrating a customer win, the next you're fielding a question about a feature or worse - worrying about other customers at the risk of churn. And I know not everyone likes rollercoasters, which is why I'm writing this blog - to cheer you hardworking heroes of CS. 🥹

I like making memes, I've been doing that for over 15 years now. I believe it's always good to have a chuckle when you're juggling between customer tasks. Me and my friend Hardeep compiled the 9 funniest Customer Success memes of 2024. Let's explore the lighter side of the Customer Success world. 😉

I work in Customer Succes bro!

Me: "I work in Customer Success, I love keeping my customers happy!" ☺️
Reality: Wearing multiple hats, putting out fires, and living on coffee and chaos. 🫠

What it's like working in Customer Success

I am young, wild and free

That's what I used to tell myself sometime back. But ever since I've joined customer success, I feel kinda old. Like an old soul reading a book on a rocking chair. I'm 26, a Customer Success Manager.

How working in customer success feels like

I have successful QBR meetings

Well, not always. Sometimes the insights in the QBR deck lose the battle againsts customer eyelids. They may smile politely, but their eyes plead "please can we get this over with?" 🥱

Customers during quarterly business review meetings

But I have a weakness - Bad-fit Customers

Bad-fit customers are bad for business. Sounds obvious? Not to some sales guys I suppose. Oh you've signed a new deal? Congratulations! Look what they've done to my mental peace and work-life balance. I have no time to walk my dog Karen.

Sales team after handling off a bad-fit customer to customer success

I gotta make tough promises sometimes

Me, after promising a new feature to calm an angry customer: Looks nervously at product manager who's sharpening their keyboard like a kitchen knife.

product managers when a CSM promises a feature to a customer

And I get nervous at the time of renewal

Me: So, umm, I was thinking, the renewal date is near.. 😬
Customer: Renewal time? Nah, I'm good 😌

How customers behave during renewal time

There are moments of sorrow and misery

I hate the moments when the customer says a positive sentence and it has a "but" in it. During times like these, I have no idea whether to laugh or cry.

The moment of sorrow when a customer churns

And more sorrow and more misery

There's Brenda, the churned customer who used to call me on speed dial, telling me about how she loved the new feature. Why did you change Brenda, what about those old times? 😭

Customer Success Managers watching their churned customer using their competition

Sometimes I expect too much from my customers

Are you even a Customer Success Manager if you get exactly what you want? Well I don't want a ton of things. Actually, I want only 1 thing - to get my customers agree on whatever I want. God I wish I had this superpower.

So there you have it, folks! The 9 funniest Customer Success memes of 2024. Always remember, laughter is the best medicine, especially when you're juggling customer tasks, feature requests, and the occasional existential crisis. So next time you feel overwhelmed, take a moment to chuckle at these relatable situations, and don't forget to share your own Customer Success humor with us.

Be back with more memes soon 😉