The customer success platform for B2B SaaS
Easiest to use and fastest to implement, ZapScale gives the deepest customer insights to growing CS teams.
- 360 degree customer view with segmentation
- Deepest health analytics with pre-built and custom KPIs
- Track product adoption with zero dev effort
- Automated workflows and pre-built playbooks
- Success plans for focused customer goals
- Easy task management and customer prioritisation
- Get a holistic business overview
- AI-powered churn and upsell prediction
- Understand product and business trends
Gaurav Sabharwal
Co-Founder, CEO
JOP
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
Bhanupratap Rana
Customer Success Manager
JOP
ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.
Simarjeet Singh
Software Test Engineer
Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.
Neeraj Singal
Chief Executive Officer
Taggbox
Zapscale is assisting our CSM team in managing customers effectively. We can measure the health, popular features, and overall performance of any account.
Sajal Mishra
Customer Success Manager
Taggbox
ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.
Sreeram Raj
Customer Success Manager
WeGoT Utility Solutions
ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.
Shanmuga Priya VS
Customer Success Manager
WEGoT Utility Solutions
The biggest benefit that we got from Zapscale is customer activity tracking. Before Zapscalewe use to drop of a few balls here and there, but now we have complete control over it, and this has helped us improve our customer experience.
Thooyavan Manivaasakar
Vice President Of Engineering
Survey2Connect
ZapScale is a great tool to build your CS strategy around. Over the past year of using it, we have discovered its immense value in efficiently managing our customer success efforts. It has proven to be a highly useful asset, empowering us to deliver exceptional support and ensure the success of our valued customers.
Tanya Gupta
Customer Success Executive
Survey2Connect
ZapScale has elevated our customer success to new heights through its in-depth customer visibility and thorough analysis of our customer data. Their support is impressively responsive, and we’ve always received prompt and highly effective solutions.
Purvasha Gupta
Customer Success Manager
Survey2Connect
ZapScale empowers Customer Success teams to efficiently oversee their portfolio. With ZapScale's intuitive dashboards, we can easily identify potential risks and opportunities, enabling us to provide proactive support for our valued customers.
Priyesh Ghamandi
VP, Product
XEBO.ai
We have been able to build our CS around ZapScale. Zapscale helps us to setup our process better for growth and faster fr our cs department.
Akanksha Pandaw
Customer Success Manager
HyperVerge
The benefit for us has been proactively approaching our customers with solution that they need, it would have not been possible without Zapscale.
in 1 day Complete onboarding onto ZapScale in 12 hours = 99% faster than all other CS tools in the known universe
SECURITY & COMPLIANCE We make sure your data is safe and secure.
Data security is our top priority
Bi-annual VAPT security audit Data access policy On-demand issue logging Audit logging & monitoring Complete encryption US data servers